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Learn how to implement KM initiatives, future trends, and get advice on selecting a vendor

The Best Company Content Sharing Platform. Period.

 

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You Can’t Afford NOT to Pursue Knowledge Management

What’s inside

  • Learn how KM can Shorten Call Handle Times

Learn techniques and tactics to shorten handle time by up to 25%

  • Ensure Accurate, Up-to-date information

Be sure that trusted information is given on each call through smarter algorithms and analytics

  • Reduce Admin Overhead

Learn to leverage AI to automatically gain insights into what content is most used and needs to be updated/ improved

Don't take our word for it

Tyler McClelland

Communications Officer at Trickle Up

“Our KM Initiative has been something we've needed to revisit as a priority this year. This report has helped us create a better framework for assessing and improving our service team's KM”

About the author

Lori Bocklund is President of Strategic Contact and a widely recognized and respected expert with over 30 years of experience in contact center strategy, technology and operations. Lori has written dozens of articles for industry publications and has presented at conferences around the globe. In 2015, she received ICMI’s Lifetime Achievement Award for her contributions to the contact center industry.

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