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Learn how to implement KM initiatives, future trends, and get advice on selecting a vendor
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You Can’t Afford NOT to Pursue Knowledge Management
What’s inside
- Learn how KM can Shorten Call Handle Times
Learn techniques and tactics to shorten handle time by up to 25%
- Ensure Accurate, Up-to-date information
Be sure that trusted information is given on each call through smarter algorithms and analytics
- Reduce Admin Overhead
Learn to leverage AI to automatically gain insights into what content is most used and needs to be updated/ improved
Don't just take our word for it
Tyler McClelland
Communications Officer at Trickle Up
“Our KM Initiative has been something we've needed to revisit as a priority this year. This report has helped us create a better framework for assessing and improving our service team's KM”
About the author
Lori Bocklund is President of Strategic Contact and a widely recognized and respected expert with over 30 years of experience in contact center strategy, technology and operations. Lori has written dozens of articles for industry publications and has presented at conferences around the globe. In 2015, she received ICMI’s Lifetime Achievement Award for her contributions to the contact center industry.